FAQ
Frequently Asked Questions
1. Is Bisque pieces handmade?
Yes. Every piece is handcrafted by our team of ceramicists, designers, and craftsmen, making each item unique with natural variations in shape, color, and texture.
2. What materials do you use?
All Bisque items are made from high-quality earthenware clay, glazes are food-safe, lead-free, and made to last.
3. Are your products microwave and dishwasher safe?
Not all items. While our pieces can be placed in the microwave or dishwasher, we recommend gentle use and hand washing to preserve their longevity. Pearl glazing and pieces that contain gold cannot be placed inside of dishwashers and microwaves.
4. Do colors vary between items?
Yes — and we celebrate that. Due to the handmade process and glaze reactions in the kiln, colors may slightly vary from piece to piece, making each item one-of-a-kind.
5. Do you accept custom orders?
For B2B clients and large quantities, custom orders may be available depending on the project. Please contact us directly with your request.
6. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary based on destination and order size.
7. How long does it take to receive my order?
Because our pieces are handmade, production time can range from 7–21 days, depending on stock and quantity. You will receive an estimated delivery date with your order confirmation.
8. Can I return or exchange an item?
We accept exchanges within 7 days if the item is unused and in its original condition. Custom or personalized orders are non-returnable.
9. What happens if my item arrives broken?
If your order arrives damaged, contact us within 24 hours with photos, and we will replace the item or offer store credit.
10. Do you offer wholesale or collaboration opportunities?
Yes — Bisque has collaborated with brands such as Maison 69, Bascota, and Al Ghalia. For wholesale or partnership inquiries, please reach out to us directly.
11. Are the pieces safe for food and beverages?
Absolutely. All Bisque products are food-safe, non-toxic, and made with certified materials suitable for daily use.
12. Are items identical to the photos?
Because every piece is handcrafted, slight differences in size, shape, and glaze may occur. These variations are part of the beauty and authenticity of handmade ceramics.