At Bisque, every piece is handcrafted with intention and care. Our policies are designed to ensure a smooth, transparent, and safe shopping experience for all our customers, both locally and internationally.

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Domestic Shipping (Egypt)
• We ship across Egypt through trusted couriers.
• Delivery typically takes 3–7 working days, depending on the city and item availability.
• You will receive a confirmation message once your order is shipped.
• Delivery fees vary by location and will be shown at checkout.

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Worldwide Shipping
• We offer worldwide shipping using international carriers.
• Delivery times range from 7–21 days, depending on your destination.
• International shipping rates are calculated at checkout based on weight and location.
• Customs fees or import duties (if applicable) are the buyer’s responsibility.

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Handmade Nature & Variations

Because all Bisque pieces are handcrafted:
• Slight variations in shape, size, glaze color, and texture may occur.
• These differences are natural and part of the beauty of handmade ceramics.
• No two pieces are ever identical — that is what makes them special.

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Breakage & Damage Policy

If your item arrives broken or damaged:
1. Please contact us within 24 hours of receiving the package.
2. Attach clear photos of the damaged item + packaging.
3. We will offer either:
• a replacement (subject to stock),
• or store credit of the same value.

We cannot process damage claims sent after 24 hours.

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Returns & Exchanges

We accept returns or exchanges under the following conditions:

Eligible Items
• Must be unused, in their original condition, and in original packaging.
• Returned within 7 days of delivery.

Not Eligible
• Custom orders
• Personalized items
• Discounted/sale pieces
• Items damaged due to misuse

Return Shipping
• Return fees are covered by the customer, except in cases of breakage on arrival.
• Refunds are issued as store credit.

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Order Processing Time

Because all pieces are handmade, some items may require production time:
• Ready items: ship within 2–4 days
• Made-to-order items: require 7–21 days
• Large or bulk orders may take longer; you will receive a timeline upon ordering.

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Cancellations
• Orders may be cancelled within 12 hours of purchase.
• After that, production may have begun and cancellation is not guaranteed.

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Wholesale & B2B Policies

For restaurants, cafés, boutiques, and corporate clients:
• Lead times vary depending on quantity & customization.
• Bulk order returns are not accepted unless there is a production issue.
• Breakage during delivery is covered by our replacement policy.
• A minimum deposit is required to begin production.

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Contact Us

For any questions, issues, or assistance, you can reach us through:
Contact@bisquecai.com